How can we help you?
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Thanks for bringing your questions to us! Please note that we strive to respond to conversations within 48 hours on business days. All conversations are answered in the order in which they are received and editing or updating your conversation will automatically reset your wait time.
- How will my kit be shipped?
- How much do the monthly kits cost?
- How much is shipping?
- Can I cancel my subscription?
- When will my kit be shipped?
How will my kit be shipped?
Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination.
How much do the monthly kits cost?
The cost of your monthly kit will depend upon the type of subscription you choose. For the Happy Mail™ kit, if you sign up for a month to month subscription, your monthly kit will cost $20. Signing up for a subscription with a commitment will reduce the cost of your monthly kits. With a six month commitment, each Happy Mail™ kit will cost $18. With a twelve month commitment, each Happy Mail™ kit will cost $15. Each type of subscription (month-to-month, 6-month, and 12-month) is ongoing, so you will continue to receive a monthly kit until you contact us to cancel.
How much is shipping?
For all domestic orders, the Happy Mail™ and Messy Box™ kits will ship for free. A $2 processing fee will be charged for each Happy Mail™ subscription order shipping outside of the United States. A $3 processing fee will be charged for each Messy Box™ subscription order shipping outside of the United States.
Shipping rates for items from the shop will vary by location, service type, weight/size of order, and dollar amount of order. Refer to the Checkout page for accurate shipping and handling amounts. Shop items will not be bundled with kit orders.
Can I cancel my subscription?
To cancel a subscription, you must start a conversation with us. To allow adequate time for us to process subscription orders, we ask that you please do not cancel between the 5th and the 10th of the month. If you must cancel during this time, please see below for further details regarding cancellation fees.
If you have a month-to-month subscription and you request to cancel after the 5th of the month, there will be a $15 cancellation fee. After your subscription order has shipped on the 10th, you may then get in touch with us to cancel your subscription. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Six month and twelve month subscriptions will not incur an additional $15 cancellation fee if they are cancelled after the 5th of the month. Our customer service team is more than happy to answer any questions or concerns you may have regarding the above policies!
When will my kit be shipped?
Kits will ship on the 10th day of the month, provided that the the 10th does not fall on a weekend or a holiday.
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