Frequently Asked Questions

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  1. How do I access my class?

    You can access your classes by clicking “My Classrooms” in your account drop down menu or simply click here

    These are “go at your own pace” classes, so they will stay on your My Classrooms page even after the class has finished.

  2. When will my credit/debit card be billed for my subscription?

    You credit/debit card will be billed on the 10th each month.

  3. How will my kit be shipped?

    Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination.

  4. How much is shipping?

    For all domestic orders, the Happy Mail™ and Messy Box™ kits will ship for free. A $2 processing fee will be charged for each Happy Mail™ subscription order shipping outside of the United States. A $3 processing fee will be charged for each Messy Box™ subscription order shipping outside of the United States. 

    Shipping rates for items from the shop will vary by location, service type, weight/size of order, and dollar amount of order. Refer to the Checkout page for accurate shipping and handling amounts. Shop items will not be bundled with kit orders.

  5. When will my kit be shipped?

    Kits will ship on the 10th day of the month, provided that the the 10th does not fall on a weekend or a holiday. 

  6. How do I qualify for free shipping?

    All kit subscriptions will ship for free within the United States and for a $2 processing fee to the rest of the world.

    For shop items, domestic orders will qualify for free shipping when the total in a single order of items from the Shop is greater than $99. The total for free shipping is taken after discounts. Digital items, classes, gift certificates, and service fees do not apply to the shipping total. Orders shipping outside of the United States will not qualify for free shipping.

  7. What is the return policy?

    A complete list of kit contents are included in each item description as well as a photo of each. Content and descriptions for all classes are listed as well. Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under my orders & subscriptions. Please review those items, as these terms apply to duplicate items as well.

  8. I have a subscription – do I need to manually purchase a kit every month?

    No. After you’ve started your subscription, please do not purchase the monthly kit unless you want duplicates. Kit orders are automatically created for subscribers on the 10th of the month.

  9. Can I cancel my subscription?

    To cancel a subscription, you must start a conversation with us. To allow adequate time for us to process subscription orders, we ask that you please do not cancel between the 5th and the 10th of the month. If you must cancel during this time, please see below for further details regarding cancellation fees. 

    If you have a month-to-month subscription and you request to cancel after the 5th of the month, there will be a $15 cancellation fee. After your subscription order has shipped on the 10th, you may then get in touch with us to cancel your subscription. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Six month and twelve month subscriptions will not incur an additional $15 cancellation fee if they are cancelled after the 5th of the month. Our customer service team is more than happy to answer any questions or concerns you may have regarding the above policies!

  10. How can I access the classes I previously purchased from A Beautiful Mess?

    For any classes you purchased from A Beautiful Mess before we updated the site, you will receive an email with a code to restore those classes on your new account. This email will include a link where you can enter the code to activate your previous classes. If you can’t find your email or if you have any trouble activating your code, please get in touch with our customer service team so that they can look into it for you!

  11. What does month-to-month commitment mean?

    Month-to-month commitment means that you are signing up for a recurring monthly subscription. This is a good option for people who might want to try out the kits before agreeing to a longer commitment.